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Staff Box Learn - Conflict Resolution

Conflict Resolution

Course Highlights

What you will learn:

Our conflict resolution course was designed to educate Primary Care and General Practice staff on different conflicts that arise in Primary Care and how to Diffuse them. The course covers various causes of and resolutions to conflict, and is delivered by an experienced care coordinator with a background in general practice.

Course Type E-Learning
Qualification Type Certificate
Certificate Inc. No
Credit Cost 0
Course Length 45
Accreditation Inc. No
Actual Cost 0

Course Overview

  • Understand the causes of conflict
  • Understand the triggers of external conflict
  • How to resolve conflict
  • Understanding patient behaviour and changes for future
  • Describing triggers for external conflict


Document Name
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