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Staff Box Learn - Primary Care Reception & Admin Teams – Education Event

Primary Care Reception & Admin Teams – Education Event

Course Highlights

What you will learn:

Come join us for an educational event dedicated to supporting and educating Primary Care’s Reception & Admin teams’ – all with the goal to boost knowledge and confidence.

March 19th - 13:00-16:30 at The Lauries, Birkenhead.

The afternoon sessions provide the opportunity to learn more about:

  • QOF
  • Information governance
  • Understanding and shaping the future of General Practice
  • Improving skills when it comes to dealing with challenging behaviours and conversations
  • Help feel more resilient and empowered in roles

There will also be the opportunity to share their own challenges and ideas with other participants and experts.

Course Type Face to Face
Qualification Type N/A
Certificate Inc. No
Credit Cost 0
Course Length 4
Accreditation Inc. No
Actual Cost 0

Course Overview

Agenda for the day will include discussions on: 

  • Look at General Practice today
  • QOF – what is it why is it important, what does it mean for you?
  • ICB – what does it mean
  • Information Governance in Practice
  • Managing challenging behaviour – F2F and via phone calls
  • Resilience, workload and reducing stress

Please note, there will be filming and pictures taken at the event for StaffBox's and One Wirral's social media and future marketing activities to help raise awareness and support future events.
Should you wish to not be part of this content, please let a member of staff know on the day.

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